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Services Tailored to your needs

Whether you are a private owner, a Condo or Co-op Board we have the knowledge and experience to help manage your property to the standards you deserve.  From a small walk-up to a large multi-unit complex, every property lives and breathes a little bit differently from the next.  We incorporate our management systems with your properties culture to tailor our management services specifically to your home and investment to make sure we can find the perfect fit.

 

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Around-the-Clock Emergency Service

We are available 24/7 for the emergency service needs that just cannot wait.  Broken elevator in the middle of the night?  A burst pipe on Sunday morning?  Do not worry, call our office for a 24-hour emergency service and someone will be there to respond and get a service tech on the way. Owners can rest easy that a representative will be handling all emergencies and any hour of the day.

Online Portal

Online Owner & Tenant Portals

Our online portals put all your pertinent information at your fingertips right when you need it.  Owners and Board members have easy access to real-time financial data, important building documents, a history of work orders and any other desired information. Residents can log-in to view their statements, review payment histories, pay online, submit service requests, find needed documents and more.  Available 24-hours a day, you are just a click away with our secure log-in portals.

 

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Transparent Financial Reporting

Citadel was built on a foundation of total transparency to the client. Through your secure building portal owners can view real-time financial reports, building documents, work orders, and more.   We will work to develop the reporting formats that work best for you or your accountants and make sure you have what you need for real time reporting accessible to you whenever you need it.

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Online Work Orders / Maintenance Mgmt

From ordinary repairs to tracking renovations at move-in or move-out, you are in the loop. Easily submit your service request through your resident portal and track the status of work step by step.  Each and every update from the scheduling of work to completion is entered into our system and updated direct to your portal so you can view every step of the process and be kept up to date.  Residents can communicate directly through the portal and review every conversation related to the work order in one place.

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Online Tenant Payments Collections and More…

Payments through our online resident portal are simple and secure.  Payments are deposited directly to your properties accounts with no paper check to “get lost in the mail”.  All online payments and charges are automatically uploaded to the resident portal for easy access to track your history.  We regularly encourage our residents to enroll in recurring payments through our online system which dramatically reduces tenant arrears improving the buildings overall financial health.